General FAQs About Taking the Course
*** We no longer mail out cards for any online course. You are able to download a PDF in your profile. You can print that as many times as you may need. ***
Is Access Instant?
Yes, once you have completed the registration process you will receive an email with your login information. You may want to check your “junk folder” if you do not see it right away.
Will I get a CD or manual in the mail?
NO, all course materials required are online.
Do I need to finish the course in one sitting?
No, the system will remember where you left off and start you there the next time you login.
Do I need to use the same computer/ tablet to access the course?
No, you can access your course 24/7 from any computer/ tablet that has an internet connection.
I can't get my password to work, what should I do?
- Make sure your Caps Lock button is off, passwords are case sensitive.
- If you have logged in before you would have been asked to change your password. If you have forgotten your new password simply click on the "forgot my password?" link on the home page and your account info will be emailed to the email address you used when you first signed on.
- If you are still unable to log in please contact us and we will be happy to assist you.
ERROR: Multi accounts found please contact support
Your email address is associated with more than one training account, you will need to use the PIN provided for the specific training account you are trying to log into instead of your email address.
Can I fail the course?
No. The course is set up as a self paced training course. Each module has a test, if you do not pass the test, you will be asked to review the module again and then you can re-challenge the module test. You cannot move onto a new module until you have successfully completed the module test. There is no limit to the number of times you can challenges each module test.